Orders and Payments
How do I place an order?
Placing an order is easy! Just browse our collection, select your preferred product, choose the size/quantity, and click “Add to Cart.” Proceed to checkout, fill in your shipping and payment details, and confirm your order. You’ll receive an order confirmation via email/WhatsApp once it’s placed.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are 100% secure and encrypted.
Can I modify or cancel my order?
Orders cannot be modified or canceled. To request a change, please contact us immediately at info@darzidecor.com or WhatsApp +91 8460088248
Do you accept bulk or corporate orders?
Absolutely! We handle bulk and corporate gifting orders. Please email us at info@darzidecor.com or WhatsApp +91 8460088248 us with your requirements.
Shipping
How long will it take for my order to arrive?
Orders are usually dispatched within 24–48 hours and delivered within 5–7 working days across India. In rare cases, delays may occur due to courier or unforeseen circumstances, but we’ll keep you updated with tracking details via WhatsApp, SMS, or Email.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via WhatsApp, SMS, or Email. You can use this link to track your package directly or visit ShipRocket’s tracking page with your tracking ID.
Do you ship to remote locations in India?
Yes, we ship across India, including remote pin codes. Delivery times may be slightly longer for certain areas.
Do you offer international shipping?
Currently, we ship only within India. We are working towards expanding to international locations soon – stay tuned for updates!
Do you offer same-day or express delivery?
Currently, we offer standard delivery (5–7 days in India). For urgent requests, contact us and we’ll try to assist where possible.
Returns and Refunds
What is your return policy?
Visit our Returns and Refund Policy page for details.
What items are non-returnable?
Customized items, products bought on clearance, reasons like wrong size order, colour, or print preference. Please check our Return and Refund policy.
How do I request a refund?
To request a refund, please contact our support team within 7 days of delivery at info@darzidecor.com or WhatsApp us at +91 8460088248 with your order number, invoice copy, and product photos/videos (if defective or incorrect).
Will I be charged for return shipping?
Return shipping is free for defective or incorrect items. For all other return reasons, customers bear the return courier charges.
Products and Availability
How do I know which size bedsheet will fit my bed?
Measure only the length and width of your mattress—height is counted separately. Our fitted bedsheets fit mattresses up to 8 inches in height. For any queries, simply share your mattress dimensions with us, and we’ll help you choose the perfect size.
Are the colours exactly as shown in the pictures?
At Darzi Decor, we strive to present our products as accurately as possible. However, slight variations in colour may occur due to lighting, photography, or screen resolution and screen settings.
How should I care for my Darzi Decor products?
Most of our products are machine washable. For best results, wash in cold water, use mild detergent, and avoid harsh bleach. Care instructions are provided with each product.
Do your fabrics shrink or fade after wash?
Our fabrics are pre-tested for durability. Minimal shrinkage may occur in natural cotton, but fading is rare if washed as per instructions.
Are your products authentic?
Yes, absolutely. All Darzi Decor products are 100% authentic and crafted with premium-quality fabrics sourced directly from trusted suppliers. Each product goes through a strict quality check process before dispatch to ensure you receive only genuine and high-standard items.
What if a product I want is out of stock?
If a product is out of stock, you can reach out to us at info@darzidecor.com / WhatsApp +91 8460088248. We’ll let you know as soon as it’s back. For limited-edition designs, restocks may not always be possible, so we recommend checking our new arrivals regularly.
Do you offer product customization?
Yes, we do! At Darzi Decor, we understand every home is unique. You can request custom sizes or minor modifications for select products. To discuss customization options, please contact us at info@darzidecor.com or WhatsApp us at +91 8460088248. Our team will be happy to assist you.
Account and Support
Do I need an account to place an order?
While creating an account is optional, it allows you to track orders easily, save your details, and get faster checkout on future purchases.
Forgot my password. How can I reset it?
Simply click on the “Forgot Password” option on the login page, enter your registered email, and follow the instructions to reset your password. If you face any issues, contact us.
How can I contact customer support?
You can reach our support team anytime at info@darzidecor.com or WhatsApp/Call us at +91 8460088248. We’re happy to help with your orders, returns, or any product-related queries.
Discounts and Promotions
Do you offer discounts or coupons?
Yes! We occasionally run special offers, seasonal sales, and exclusive discount codes. To stay updated, follow us on Instagram so you don’t miss out on the latest deals.
Can I use multiple coupons in one order?
No, only one coupon code can be applied per order. If you have multiple coupons, you can save them for future purchases.
Miscellaneous
Do you offer gift wrapping?
Yes, we provide gift wrapping on request to make your order extra special. Simply mention it while placing your order or contact us at info@darzidecor.com / WhatsApp +91 8460088248, and our team will assist you.
Do you have a physical store I can visit?
Currently, we operate online only, but all products are shipped directly from our Surat facility.
How do I leave a review?
After your purchase, you’ll receive a review request link via email/WhatsApp once your order is delivered. Your feedback helps us improve and inspires other customers too!
Do you collaborate with influencers or affiliates?
Yes, we welcome collaborations. Contact us at info@darzidecor.com / WhatsApp +91 8460088248, for more details.
